TaskBook and the Fieldwork app
Their own platform for scheduling, customer messages, field reports and office review, with an Android app that replaced GoCanvas and Trello for all 16 field forms.
Partner since 2021
East End Installers
We have worked with East End Installers every week since 2021. Our remote team handles their customer calls and office work, and the platform we built runs their scheduling, field reports and billing.
- Industry
- Window and door installation
- Partner since
- 2021
- Website
- eastendinstallers.com
Since 2021
Working together every week
150,000+
Hours worked by our remote team
50+
Staff roles filled remotely
20+
Systems we built and run for them
Staffing
A remote team that has grown with them
The team started with four people in 2021. Since then we have filled more than 50 staff roles for them remotely, every one working their hours, in their systems, with our supervisors leading them.
- Customer service and service-line calls
- Appointment confirmations and follow-up
- Office administration and data entry
- Supervisors who coach the team and report on quality
What we built
The systems we run for East End Installers
Confirmation calls, automated
Daily appointment confirmations moved from staff phone lists to automatic messages, giving the team back 180 hours a week.
Call quality analytics
Service and sales calls are transcribed, graded and summarized, so supervisors know who needs coaching and why.
Installer labor billing
Finished jobs become checked labor bills, PDFs and accounting records through a review-and-approve workflow.
Operations monitors
Small automations watch voicemail, backorders, survey results and installs that still need scheduling, and alert the right person the same day.
KPI and revenue dashboards
Leadership sees installs, service volume, revenue and customer survey results on screens that update themselves.
Case studies
The full story of 7 projects
Each case study covers the problem, what we built, and the result.
Home Improvement
Scheduling and Field Service Platform for an Installation Company
The company's own platform for scheduling, customer communication, field reports and office review, replacing several disconnected tools.
Read the case studyField Services
Confirmation Call Automation (Phase 1 of Service Management Platform)
Zapier automation to eliminate daily confirmation-call workload as a precursor to a full platform.
Read the case studyHome Improvement
Call Recording Analytics and Agent Coaching
Automatic transcription, grading and reporting for a home improvement company's service and sales calls.
Read the case studyHome Improvement
Installer Labor Billing Workflow
A review-and-approve workflow that turns installation jobs into verified labor bills, PDFs and accounting records.
Read the case studyHome Improvement
Field Operations Monitors for Dispatch, Backorders and Surveys
A set of small automations that watch daily operations and alert the right person before a customer is let down.
Read the case studyEnterprise Tools
Dynamic Form Builder — Custom Drag-and-Drop Form Platform
GoCanvas replacement with robust field types, validation, file uploads, PDF generation, and integrations.
Read the case studyField Services
Service Management Platform — End-to-End Work Order & Messaging System
Cloud-native platform to handle CSV ingestion, calendars, notifications, document sync, and technician workflows.
Read the case studyMore partners
Other businesses we work with
21 Property Group
We built the 16 portals and dashboards their sales, closings, leadership and hiring teams work in every day, most of them inside their CRM.
See what we do for them
Qosmos
We build and run the websites, marketing and course systems for Qosmos and its brands, and staff their student support.
Brands 
See what we do for them 
Novus Legal Solutions
We built their website and act as their development team, delivering dashboards, migrations and automation for the law firms they serve.
See what we do for themFree, no-obligation call
Want a partner like this for your business?
Walk us through it on a 30-minute call. We’ll suggest what to tackle first, then send a written proposal with a price.
We will cover
- What your staff spend the most hours on
- Which of those jobs we could take on or automate
- Where we’d suggest starting
Prefer email? Write to contact@silvertonguecontracting.com