1.5 hours
Timeline
Built for East End Installers
Confirmation Call Automation (Phase 1 of Service Management Platform)
Zapier automation to eliminate daily confirmation-call workload as a precursor to a full platform.
30
hours saved daily
180
hours saved weekly
$1.2 million over 4.5 years
estimated savings
Challenge
What was slowing the business down?
30 staff hours per day spent on confirmation calls, 6 days a week.
Solution
What we built or automated
- Automated confirmation call workflow using Zapier
- Standardized messaging and timing logic
Outcomes
Business impact
- 30 hours saved daily
- 180 hours saved weekly
- ~$1.2 million saved over 4.5 years (staff time)
Tools
Tech stack
A quick win that funded and informed the later, deeper Service Management Platform build by proving ROI within days.
Free, no-obligation call
Want results like these?
Walk us through it on a 30-minute call. We’ll suggest what to tackle first, then send a written proposal with a price.
We will cover
- What your staff spend the most hours on
- Which of those jobs we could take on or automate
- Where we’d suggest starting
Prefer email? Write to contact@silvertonguecontracting.com