Challenge
What was slowing the business down?
Schedules came from the manufacturer's system, field reports lived on paper and in apps, and office staff re-entered details between tools to keep jobs moving.
Built for East End Installers
Scheduling and Field Service Platform for an Installation Company
The company's own platform for scheduling, customer communication, field reports and office review, replacing several disconnected tools.
Solution
What we built or automated
- Schedule ingestion from the manufacturer's CRM with job state kept in one place
- Calendar and Drive folders created and kept in sync for every job
- Native field forms, office review and appointment control
- Mobile service-ticket app with photo evidence and on-device serial-number reading
- Installer billing workflow in the same platform
Outcomes
Business impact
- Office and field staff work from the same job record
- Tickets cannot be closed until the required evidence and checks are complete
- New workflows are added to one platform instead of another tool
Tools
Tech stack
One operating platform for an installation business, built around how its crews and office actually work.
Free, no-obligation call
Want results like these?
Walk us through it on a 30-minute call. We’ll suggest what to tackle first, then send a written proposal with a price.
We will cover
- What your staff spend the most hours on
- Which of those jobs we could take on or automate
- Where we’d suggest starting
Prefer email? Write to contact@silvertonguecontracting.com