< 1 min
voicemail relay
Built for East End Installers
Field Operations Monitors for Dispatch, Backorders and Surveys
A set of small automations that watch daily operations and alert the right person before a customer is let down.
30 min
reminder after
Challenge
What was slowing the business down?
Dispatch lists were rebuilt by hand each morning, backorder delays were not always explained to customers, and at-risk surveys were spotted too late to fix.
Solution
What we built or automated
- Daily dispatcher that reads install, service and site-visit reports and keeps the dispatch board in sync, Monday to Saturday
- Backorder audit that checks whether each customer was actually told about the current delay, and creates a follow-up task if not
- Reminders when a newly scheduled install card waits 30 staffed minutes without a documented call
- Red survey alerts that list at-risk customer surveys before and after they are sent
- Voicemail relay that forwards priority voicemails to Discord and email within a minute
Outcomes
Business impact
- The morning dispatch handoff no longer depends on a spreadsheet
- Customers hear about delays from the company, not by waiting
- Managers are alerted to at-risk jobs while there is still time to act
Tools
Tech stack
Quiet background checks that catch the everyday misses in a busy installation business.
Free, no-obligation call
Want results like these?
Walk us through it on a 30-minute call. We’ll suggest what to tackle first, then send a written proposal with a price.
We will cover
- What your staff spend the most hours on
- Which of those jobs we could take on or automate
- Where we’d suggest starting
Prefer email? Write to contact@silvertonguecontracting.com