2
languages
Immigration Services
Bilingual Intake Chatbot for a Visa Services Firm
A chat-first intake that guides applicants through tourist visa questions in English or Spanish and hands qualified cases to staff.
Challenge
What was slowing the business down?
Staff spent hours on repetitive first conversations, collecting the same details from every prospective applicant over chat and phone.
Solution
What we built or automated
- Chat intake in English and Spanish, embeddable on the firm's website
- Simple yes/no answers handled instantly, with AI for free-form questions
- Structured lead records with a stage-based staff workflow
- WhatsApp webhook support and case-management integration
- Safeguards that keep conversations on track and hand off to a person when needed
Outcomes
Business impact
- Applicants can start their intake at any hour, in their preferred language
- Staff receive complete, structured cases instead of partial chat logs
- Routine questions no longer take up staff time
Tools
Tech stack
The first conversation with every applicant, handled well and in their language.
Free, no-obligation call
Want results like these?
Walk us through it on a 30-minute call. We’ll suggest what to tackle first, then send a written proposal with a price.
We will cover
- What your staff spend the most hours on
- Which of those jobs we could take on or automate
- Where we’d suggest starting
Prefer email? Write to contact@silvertonguecontracting.com