3
workflows covered
Insurance
AI Claims Intake and Proposal Autofill for a Motor Insurer
An intake system that reads claim and proposal emails, extracts the facts, and prepares cases and forms for a handler to review.
Challenge
What was slowing the business down?
Claims and new-business proposals arrived as emails with photos, forms and scanned documents. Handlers re-typed the same details into several systems before any real decision could be made.
Solution
What we built or automated
- Email and upload intake that extracts structured facts from messages and attachments
- Deterministic triage rules for motor claims, with the reasoning shown to the handler
- Proposal path that fills a draft proposal PDF from a customer's documents for review
- Operator review screen for every case
- Machine API that lets a Discord claims assistant create and update cases
Outcomes
Business impact
- Handlers start from a prepared case instead of a raw inbox
- Proposal forms are drafted automatically and only need checking
- The insurer has a working model for AI-assisted operations beyond intake
Tools
Tech stack
From inbox to reviewed case, with the re-typing done by the system.
Free, no-obligation call
Want results like these?
Walk us through it on a 30-minute call. We’ll suggest what to tackle first, then send a written proposal with a price.
We will cover
- What your staff spend the most hours on
- Which of those jobs we could take on or automate
- Where we’d suggest starting
Prefer email? Write to contact@silvertonguecontracting.com