6
systems connected
E-commerce
Customer Support CRM and AI Assistant for an E-commerce Brand
A shared support inbox and AI assistant connected to payments, shipping and email, so agents answer order questions in one place.
Challenge
What was slowing the business down?
Support agents switched between Stripe, shipping tools, tracking sites, Mailchimp and Gmail to answer a single "where is my order?" email.
Solution
What we built or automated
- Gmail-backed shared inbox with assignment, status tracking, templates and internal notes
- Order lookup across Stripe payments, invoices and charges
- Shipping and delivery status from ShipStation and 17TRACK, with webhook updates
- Mailchimp subscription status and outbound alerts for refunds and missed shipments
- An AI assistant with search and document tools that drafts answers from the same data
Outcomes
Business impact
- Agents answer order questions from one screen
- Refunds and missed shipments are flagged automatically
- A second product line was launched on its own copy of the CRM
Tools
Tech stack
Every order detail an agent needs, pulled into the inbox they already work from.
Free, no-obligation call
Want results like these?
Walk us through it on a 30-minute call. We’ll suggest what to tackle first, then send a written proposal with a price.
We will cover
- What your staff spend the most hours on
- Which of those jobs we could take on or automate
- Where we’d suggest starting
Prefer email? Write to contact@silvertonguecontracting.com