1 month
Timeline
Customer Support
LiveChat & Apple Business Messages Integration
Apple-compliant messaging with multiple entry points and structured flows for iOS users.
Challenge
What was slowing the business down?
Strict ABM compliance and complex setup; platform bugs to resolve.
Solution
What we built or automated
- Configured LiveChat + Apple Business Messages; handled Apple commercial account submission
- Entry points: Apple Maps, Message Suggest, site buttons, custom URL handoff
- Flows: agent transfer, OOO handling, pickers/surveys, webhook form handling
- Worked with vendor to resolve platform bugs; demo videos for compliance
Outcomes
Business impact
- Full Apple compliance
- Boosted engagement
- Seamless entry points
- Optimized support experience
Tools
Tech stack
Native, familiar chat experience for iOS users with structured, standards-aligned flows and escalations.
Free, no-obligation call
Want results like these?
Walk us through it on a 30-minute call. We’ll suggest what to tackle first, then send a written proposal with a price.
We will cover
- What your staff spend the most hours on
- Which of those jobs we could take on or automate
- Where we’d suggest starting
Prefer email? Write to contact@silvertonguecontracting.com