1.5 hours
Timeline
Field Services
Confirmation Call Automation (Phase 1 of Service Management Platform)
Zapier automation to eliminate daily confirmation-call workload as a precursor to a full platform.
3
hours Saved Daily
18
hours Saved Weekly
$120,000 over 4.5 years
estimated Savings
Challenge
What was slowing the business down?
3 hours per day spent on confirmation calls, 6 days a week.
Solution
What we built or automated
- Automated confirmation call workflow using Zapier
- Standardized messaging and timing logic
Outcomes
Business impact
- 3 hours saved daily
- 18 hours saved weekly
- ~$120,000 saved over 4.5 years (staff time)
Tools
Tech stack
A quick win that funded and informed the later, deeper Service Management Platform build by proving ROI within days.